CRM Learning provides a range of government training videos that cover everything from dealing with the public to working efficiently within a government system.
To assist Federal Government customers with ordering, CRM Learning is a division of Media Partners Corporation and Media Partners is registered with SAM (System for Award Management).
All government orders are invoiced by Media Partners.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020
While policies and procedures serve a purpose, they can be frustrating. This video helps public workers provide good service while still following the rules.
Runtime: 13 Minutes
A CRM Learning Title
Just for public employees, this practical training video shows how to use the right words at the right time when faced with a dissatisfied citizen/customer.
Runtime: 14 Minutes
A Media Partners Title
Designed for government training, these 35 video clips show what it looks like when people hold themselves and one other accountable for results.
Runtime: 47 Minutes total running time
Helps government teams refocus their communication in a way that will help the agency let go of the past and achieve positive change.
Runtime: 18 Minutes
This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.
Runtime: See individual running times
An Advanced Concept Research Title
Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.
Runtime: 39 Minutes
Topic: Leadership Skills
Bad attitudes can spread like a virus , infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.
Runtime: 20 Minutes
At any given time, any government worker can be a coach. Here are simple steps for helping them teach what they know to another person.
A lighthearted look at customer service in government, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.
Runtime: 19 Minutes
Uses government-specific scenes to show workers the many forms harassment can take. Practical information on how to prevent and/or respond to harassment is included.
Runtime: 17 Minutes
A Coastal/Dupont Title
A highly effective anti-harassment video training program that includes coverage of issues unique to the public sector.
A Coastal/Dupont Title
The one thing citizen customers want to know is that someone cares about their problem. This video shows how to accomplish this goal.
Runtime: 21 Minutes
Focuses on Glenn Parker's four types of team players, illustrating how government teams can build on the strengths of each type to reach team goals.
You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.
Runtime: 22 Minutes
Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.
Runtime: 15 Minutes, plus bonus segment
Teaches government employees the importance of showing respect to each person they deal with (including both customers and co-workers).
Runtime: 12 Minutes
Depicts difficult service situations government employees can face, teaching how to assess a situation, interact properly and take control.
Runtime: 10 Minutes
Examines the link between ethics and trust, while showing public employees what constitutes ethical behavior in their unique workplace.
Runtime: 11 Minutes
Helps government employees understand the code of conduct their agency expects them to follow with regard to professionalism.
Reminds government employees that maintaining high safety standards helps to create an environment where accidents almost never occur.
Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".
Runtime: 23 Minutes
CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".
Runtime: 26 Minutes
A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.
Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.
Runtime: 29 Minutes
Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.
Topic: Customer Service / Sales
Because Government is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular Government title, or a program that meets specific requirements in the area of Government , please give us a call. You can also send your request via email to email@example.com --this email account is monitored from 7am to 4pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.
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